Buyizzy Refund and Return Policy
Most items purchased on Buyizzy can be returned for a full refund minus five percent (5%). Non-returnable items are marked as “Non Returnable”. Please contact us at
Buyizzy will not accept the return of an item in the following situations:
info@Buyizzy.com if you are unsure if an item is returnable. For example underwear, items on sale and some jewellery.
- If We receive a returned item later than 14 days after the date of delivery
- The item has been used
- The item was marked as non-returnable
- The seal is broken
- You are not the end user
All electronics, games, health and beauty products will only be accepted for returns if the item is in its original packaging and unopened.
Section 56 of the Consumer Protection Act may also apply to your order. Section 56 will only apply :
- If you qualify as a consumer in terms of the CPA then all of our goods sold to you are sold with an implied warranty of quality against any defects for six months of normal household or business use, from the time we supplied the goods.
- Defective goods are those that had a defect or were unsafe when we supplied them. A defect usually means that the goods were manufactured using materials, components or workmanship below an acceptable standard. You must prove that goods are defective.
- We will replace, repair, or refund the price of any defective goods that you return to us during the six-month statutory warranty.
- We will refund the reasonable postal and insurance costs of returning defective goods. We may inspect the goods to confirm that they are defective before we do so.
- If you choose for us to replace or repair the goods, we will contact you as soon as reasonably possible to organise the necessary steps to repair or replace the goods.
- If you choose for us to make a refund, we will contact you and arrange payment of the refunded amount into your Buyizzy account of your choice within 30 days of cancellation and return.
- We aim for complete customer satisfaction. We respect our customers’ rights and always try to comply with best practice and all relevant laws. If you are not satisfied with any of our goods, or have any questions, please contact our customer services department and have your invoice ready. We will try our best to solve your problem.
- Incorrect items - if the wrong item was sent
- We will either replace the item or refund you for any item that you receive that does not match the description advertised on the website. We will usually need you to return the item to us at no additional cost to yourself.
- Please contact us at info@Buyizzy.com within 24 hours if the delivered item was not what you had ordered.
Warranty support - computers and electronics
All items that come with warranty will be clearly mentioned on the product information page. Defective products may only be exchanged for the identical item. All Hardware Manufacturer Guarantees are immediately null and void if equipment has been tampered with, warranty stickers have been removed, seals on equipment have been broken by anyone other than the manufacturer’s representative or if the goods have been operated outside the manufacturer’s specifications. All purchases cancelled before dispatch may be subject to a 6% (of total order) cancellation fee.