FAQs

Register and login to your account, add your item to your cart and click ‘buy’. Follow the instructions, which will take you to the payment.

Please make sure your delivery address is correct before.

Register for an account and accept the terms of our Supplier Agreement. Please send all your necessary documents to info@buyizzy.com or you can upload it onto our website. Your account will first have to be approved before you can start listing and making sales.

No, you can check out as a guest, however you will not be able to track your item or contact the seller using Buyizzy’s internal communications feature if you do not have an account.

Go to order status and click the return order option, if your return is approved (some items are non returnable) you will be refunded minus the original postage costs and the return postage costs.

Yes, go to order status and click the cancel order option. You will not be charged for this. However, once the item has been despatched, you will have to pay the return postage as well as the initial postage to yourself.

Delivery costs vary, depending on how quickly you need your item and where you are located.

The buyer usually pays for postage unless the seller has a free delivery offer. In this case, if a return is activated, the buyer will pay the return postage.

Unfortunately we only ship within South Africa.

Buyizzy will refund and return most items (minus shipping). We do not accept returns on health, beauty, games, software and electronics, unless they in their original packaging with original seals. For a full and detailed account of our returns policy, go here.

Contact the seller as soon as you receive the order with picture evidence in order to qualify for a return.

Contact the seller as soon as you receive the order. It is preferable in this case to have an unboxing video as evidence of this.

You can take advantage of Buyizzy’s 14 day money-back returns policy.

Yes, your order can be tracked using your tracking number provided to you by Buyizzy.

Delivery times vary depending on your chosen option. If your item has not reached you within 7 working days, contact the seller. If it has been more than 10 days, do inform us directly.

Buyizzy will do our best to promote a good relationship with sellers and buyers and ensure both act according to our terms and agreements.

However, we do have a dispute resolution team and if you are at an impasse, do get in touch with your various evidences and we will aim to solve the dispute.

Go to account settings, personal information and update your information.

You can reset your password via your login email.

Buyizzy will soon offer a number of payment options including credit and debit cards and Buyizzy voucher codes, however at the moment we only accept EFT. You will be able to select the option you prefer at checkout.

info@buyizzy.com with your question.